Terms & Privacy policy.
We ask that you read this website privacy policy carefully as it contains important information about how we use your personal information, who we share it with and any rights you may have. It also contains our contact details should you wish to contact us.
This website is operated by NAQ Entertainment Ltd. We are a music entertainment agency more information about us can be viewed here.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our Website.
This Privacy Policy relates to your use of our website, www.naqentertainment.com (the “Site”) only. For privacy information relating to other third party websites, please consult their privacy policies as appropriate.
Our legal basis for processing your information
When we use your personal information we must have a legal basis for doing so. There are various legal bases which we may rely on, depending on what personal information we process and why. These include the following:
Consent: where you have given us clear consent for us to process your personal information for a specific purpose;
Where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations); and
Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).
Personal information.
For further details on when we collect personal information, what we collect as well as how we use it, please read below;
When information is collected:
Newsletter and marketing subscription
What information we ask for:
First name and surname;
email address;
address;
phone number;
user generated content; and
other information you have shared with us e.g. by contacting us.
How and why we use your information:
To:
send you marketing communications (when you have opted in);
show you marketing communications on other websites, including social media platforms.
maintain an up to date list if you have opted out of marketing communications and have asked not to be contacted; and
run analytics or collect statistics.
We rely on your consent as the lawful basis for collecting and using your personal information when you sign up to our newsletter. Our legitimate interests are to improve our goods and services and to better communicate with you.
Our lawful basis for processing and collecting your personal information is our legitimate interests to improve our goods and services and to better communicate with you.
When information is collected:
Enquiries
What information we ask for:
First name and surname;
phone number;
email address;
other information you have shared with us e.g. by contacting us.
How and why we use your information:
To:
answer and manage your enquiries;
run analytics and statistics; and
add your questions or concerns to your profile so we can understand your interests and preferences.
We rely on the performance of a contract as the lawful basis for collecting and using your personal information in order to respond to your enquiries.
Our legitimate interests are to improve our goods and services, to better communicate with you and to secure our tools.
Who we share your personal information with.
We routinely share your personal information with trusted third party suppliers and occasionally other third parties.
Trusted third party suppliers.
We rely on trusted third parties who help us to deliver our services to you. We only provide them with the information they need to perform the service, and we require that they do not use your personal data for any other purpose. Examples of trusted third parties include:
Advertising, marketing, digital and social media agencies - to help us to deliver advertising, marketing and campaigns, to analyse their effectiveness, and to manage your contact, questions and our relationship;
Consulting services– to collect feedback and conduct market surveys on our products, services and otherwise for customer relationship management purposes.
This data sharing enables us to:
provide digital services.
deliver a product to you e.g. postal/delivery services via a third party;
provide IT services, such as platform providers, hosting services, maintenance and support on our databases as well as on our software and applications. For example,
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here or alternatively, you can opt-out of Google Analytics here; and to work with the following third parties to deliver excellent customer care.
The legal basis for this sharing is our legitimate interests: to improve our goods and services, to better engage with you, to prevent fraud and to use appropriate suppliers.
Third parties.
If NAQ Entertainment Limited or a part of its assets are acquired by a third party (due to a sale or part sale of the business or assets), personal data we hold about our customers relating to those assets will be transferred. In such event, your personal data will be processed by the buyer acting as the new controller and its privacy policy will govern the processing of your personal data.
We will share Personal Information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Cookies and other tracking technologies.
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Site. We use cookies and web beacons, action tags and single-pixel gifs on our Site. These cookies help us to recognise you and your device and store certain information about your preferences or past actions.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
Consent to use cookies and changing settings.
We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.
You can withdraw any consent to the use of cookies or manage any other cookie preferences by disabling cookies within your browser settings. The links provided above within ‘Cookies and other tracking technologies’ will guide you on how to do this.
Our use of Cookies.
The table below provides more information about the cookies we use and why:
The cookies we use:
Analytical/performance cookies
Purpose:
These cookies allow the tracking and analysis of users’ website performance. They allow website operators to count the number of visitors and to see how visitors navigate inside the website. This helps to improve the way a website works, for example, by ensuring that users find what they are looking for easily. We use cookies and other such devices to allow us to understand how many users have seen which pages and advertisements on the Site, to determine how frequently a particular page is visited, to determine the most popular areas of the Site and generally to monitor usage of the Site. These cookies help us to compile anonymous, aggregated statistics that allow us to understand how users use our Site and to help us improve the structure of our Site (we cannot identify you personally in this way).
Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie:
These cookies are essential (we will therefore not request your consent before placing this cookie).
The cookies we use:
Targeting cookies
Purpose:
These cookies record visits to websites, the page’s users visit and the links they follow. This information is used to make websites and the advertising displayed on them more relevant to users’ interests. Information gathered by these cookies may be shared with third parties for the same purposes.
Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie:
These cookies are essential (we will therefore not request your consent before placing this cookie).
The cookies we use will only be accessed by us and will not be shared with third parties.
How to turn off all cookies and consequences of doing so.
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our Site.
Marketing.
We would like to send you information about goods and services, competitions, brand updates and special offers, which may be of interest you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here. Where we have your consent or it is in our legitimate interests to do so, we may contact you via email.
We will only ask whether you would like us to send you marketing communications when you tick the relevant boxes when you register with us.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
Contacting us at the details below; or you can opt out of targeted advertising by using the ‘unsubscribe link’ in emails.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Do not track.
Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.
Your rights.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address;
require us to correct any mistakes in your information we hold;
require the erasure of personal information concerning you in personal situations;
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
object at any time to processing of personal information concerning you for direct marketing;
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
object in certain other situations to our continued processing of your personal information;
otherwise restrict our processing of your personal information in certain circumstances.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance published from the UK Information Commissioner’s Office (“ICO”) published here.
Keeping your personal information secure.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to this website privacy policy.
This website privacy policy was published on 30 April 2021.
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. When we do, we will update you via email to inform you of changes to the policy.
How to contact us.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@naqentertainment.com.
Do you need additional help?
If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us on the details set out above (see ‘How to contact us’).